The policies below apply to ALL One Course Source, Inc (OCS) training and certification programs:
Cancellation/Rescheduling by participant
Notice of cancellation or reschedule on or after the fifteenth (15th) full calendar day prior to class start date is not eligible for refund, but is eligible for reschedule.
Students are allowed up to 2 reschedules per class up until 15 days before course start date. Any reschedules after that point will incur a processing fee equal to 50% the published course price (MSRP). The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within one year of original invoice date. Student substitutions can be made 48 hours prior to a class start.
If a student does not attend a scheduled session, there will be no refund or reschedule given. Payment is forfeited.
Cancellation by OCS
Training can be cancelled without prior warning, and money refunded to participants if any of the following events affect delivery of a particular training class: severe inclement weather, natural or local disaster, power outage, airline strike. If training is canceled for any other reason and students are notified less than 5 calendar days prior to start of training, OCS will credit the cost of any non-refundable Q-fare basis airline tickets towards a future enrollment in this same course. Credits will only be issued on receipt of original, unused, nonrefundable airline tickets.
In order to maintain a classroom environment that is conducive to learning, OCS reserves the right to dismiss a participant from any training or certification event. A participant who harasses other participant(s) or Instructor(s) or who in OCS's sole judgment acts inappropriately or disruptively during class may be dismissed from the class or event and may not return to the premises. In case of such dismissal, OCS's liability will be limited to the refunding of any fees paid by participant or participant's organization in respect of the course and OCS shall not be responsible for any consequential loss or inconvenience arising whatsoever.